Last Updated: 4 May 2026
1. We Respect Your Privacy
Spacey Studios respects your right to privacy and is committed to protecting the personal information of our clients, prospective clients, website visitors, suppliers, collaborators and other people we interact with.
This Privacy Policy explains how we collect, hold, use and disclose personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles and any other applicable privacy laws.
In this Privacy Policy, “Spacey Studios”, “we”, “us” or “our” refers to Benjamin J Roberts t/a Spacey Studios, ABN 12 513 574 833.
“Personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not.
By using our website, contacting us, engaging our services, subscribing to our communications, or otherwise providing personal information to us, you agree to the handling of your personal information in accordance with this Privacy Policy.
2. Who We Are
Spacey Studios is a Melbourne-based creative studio providing services including brand development, graphic design, website design and development, email marketing, digital design, hosting support, domain-related services and other creative services.
Our business details are:
Business Name: Spacey Studios
ABN: 12 513 574 833
Address: Level 2, 65 Dover Street, Cremorne VIC 3121, Australia
Website: https://spaceystudios.com.au
Email: hello@spaceystudios.com.au
Phone: +61 3 8658 7386
3. The Personal Information We Collect
The types of personal information we collect will depend on how you interact with us.
We may collect personal information such as:
- Your name;
- Business name;
- Job title or role;
- Email address;
- Phone number;
- Postal or business address;
- Australian Business Number (ABN) or other business details;
- Billing and payment information;
- Information provided through contact forms, enquiry forms, briefing forms, questionnaires or project documents;
- Information about your business, brand, project, website, audience, goals or requirements;
- Communications you send to us by email, phone, video call, form submission, social media, direct message or other channels;
- Feedback, testimonials, survey responses or review information;
- Website usage information, analytics data and interaction data;
- Technical information such as IP address, browser type, device type, operating system, referring URLs and pages visited;
- Marketing preferences, subscription preferences and communication preferences;
- Any other personal information you choose to provide to us.
We generally do not seek to collect sensitive information unless it is reasonably necessary for our work, you have consented, or we are required or authorised by law. Sensitive information may include information such as health information, racial or ethnic origin, religious beliefs, political opinions or membership of professional associations. If you provide sensitive information to us, we will handle it in accordance with applicable privacy laws.
4. How We Collect Personal Information
We collect personal information in a variety of ways, including when you:
- Visit or interact with our website;
- Submit an enquiry or contact form;
- Contact us by email, phone, video call, social media, direct message or other communication channels;
- Request a quote, proposal or consultation;
- Engage us to provide services;
- Complete a briefing form, questionnaire, survey or onboarding document;
- Subscribe to our email list or marketing communications;
- Download a resource, lead magnet or other website content;
- Book a meeting or discovery call;
- Pay an invoice or otherwise transact with us;
- Provide feedback, reviews or testimonials;
- Interact with our social media accounts or digital advertising;
- Attend meetings, events, workshops or presentations with us;
- Apply to work with us or collaborate with us.
We may also collect personal information from third parties where it is reasonable to do so, including:
- Referrers or mutual contacts;
- Client team members or project stakeholders;
- Contractors, collaborators or suppliers;
- Publicly available sources;
- Social media platforms;
- Analytics, advertising or marketing platforms;
- CRM, accounting, project management or communication tools;
- Other third-party platforms used in the ordinary operation of our business.
Where we receive personal information from a third party, we will handle it in accordance with this Privacy Policy.
5. Why We Collect, Hold, Use and Disclose Personal Information
We collect, hold, use and disclose personal information for purposes connected with operating our business, providing our services and communicating with you.
These purposes may include:
- Responding to enquiries;
- Preparing quotes, proposals, scopes of work and service documents;
- Providing creative, strategic, design, website, hosting, email marketing and related services;
- Managing client projects, deliverables, timelines, approvals and communications;
- Creating and maintaining client records;
- Providing customer support and service updates;
- Issuing invoices, processing payments and managing accounts;
- Managing contracts, terms, legal documents and business records;
- Communicating with you about your project, account or enquiry;
- Sending updates, newsletters, resources, marketing communications or service information;
- Improving our website, services, systems, processes and client experience;
- Conducting analytics, reporting, research and business planning;
- Managing relationships with suppliers, contractors, partners and collaborators;
- Protecting our legal rights, business interests, intellectual property, systems and security;
- Complying with legal, regulatory, tax, accounting and administrative obligations;
- Any other purpose reasonably connected with the reason you provided the information.
We may also use de-identified or aggregated information for analytics, reporting, service improvement, marketing insights and business planning.
6. Marketing Communications
We may use your personal information to send you updates, newsletters, resources, promotional materials, service information or other marketing communications where permitted by law.
You may opt out of marketing communications at any time by:
- Clicking the unsubscribe link in an email;
- Updating your preferences where that option is available; or
- Contacting us directly at hello@spaceystudios.com.au.
Even if you opt out of marketing communications, we may still send you non-promotional communications that are reasonably required for active projects, accounts, transactions, legal matters, service updates or administrative purposes.
7. Cookies, Analytics and Tracking Technologies
Our website may use cookies, pixels, scripts, tags, session replay tools, analytics tools and similar tracking technologies.
Cookies are small files placed on your device that help websites recognise your browser, remember preferences, analyse usage and support website functionality.
We may use cookies and tracking technologies to:
- Operate and improve our website;
- Understand how visitors use our website;
- Analyse traffic, behaviour, engagement and performance;
- Identify technical issues or usability problems;
- Improve user experience and website content;
- Measure marketing and advertising performance;
- Deliver or measure relevant advertising;
- Support security, fraud prevention and website optimisation.
We may use tools including Google Analytics and Microsoft Clarity to understand how visitors use and interact with our website. These tools may collect information such as pages visited, clicks, scrolling behaviour, session interactions, device information, browser information and general location information derived from IP address.
Microsoft Clarity may capture behavioural metrics, heatmaps and session replay data to help us understand website usage and improve user experience. This data is used for website optimisation, security, fraud prevention, analytics and marketing purposes.
We may also use advertising and remarketing tools, including Google Ads, Meta platforms, LinkedIn or other advertising services, to measure advertising performance and show relevant advertising to people who have interacted with our website or brand.
Most browsers allow you to reject or delete cookies through browser settings. If you disable cookies, some parts of our website may not function as intended.
8. Third-Party Websites and Platforms
Our website, emails, social media posts and digital communications may contain links to third-party websites, platforms, tools or services.
These third-party websites and platforms are not owned or controlled by us. We are not responsible for their privacy practices, security practices, content or policies.
When you leave our website or interact with a third-party platform, we encourage you to read the relevant privacy policy or privacy statement for that service.
9. Disclosure of Personal Information
We may disclose personal information where reasonably necessary for the purposes set out in this Privacy Policy.
This may include disclosure to:
- Our employees, contractors, freelancers and collaborators;
- Professional advisers, including accountants, lawyers, insurers and consultants;
- Website, hosting, domain, DNS, email and technology providers;
- CRM, project management, file storage and communication platforms;
- Accounting, invoicing and payment processing providers;
- Marketing, analytics, advertising and automation platforms;
- Printing, production, fulfilment or supplier partners where required for a project;
- Third-party service providers involved in delivering services to you;
- Government agencies, regulators, courts, law enforcement bodies or other parties where required or authorised by law;
- A purchaser, prospective purchaser, transferee or adviser in connection with a sale, restructure or transfer of all or part of our business.
We only disclose personal information where it is reasonably necessary, lawful and connected to the operation of our business or the provision of our services.
Where practical, we will take reasonable steps to ensure third parties handle personal information in a way that is consistent with this Privacy Policy and applicable privacy laws.
10. Cross-Border Disclosure
Some of the third-party platforms, tools and service providers we use may store, process or access personal information outside Australia.
This may include providers located in, or using infrastructure located in, countries such as the United States, Canada, New Zealand, the United Kingdom, member states of the European Union, and other locations where our technology or service providers operate.
Examples may include cloud storage providers, CRM platforms, project management tools, analytics tools, email marketing platforms, payment providers, communication tools and other software-as-a-service providers.
Where we disclose personal information overseas, we will take reasonable steps to ensure the disclosure is handled in accordance with the Australian Privacy Principles, unless an exception applies under the Privacy Act.
11. How We Hold and Protect Personal Information
We may hold personal information in electronic records, cloud-based platforms, email systems, project management tools, CRM systems, accounting systems, file storage platforms, website systems and other secure business systems.
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
These steps may include:
- Password protection and access controls;
- Multi-factor authentication where available and appropriate;
- Secure cloud-based systems and reputable service providers;
- Limited internal access based on business need;
- Secure file sharing practices;
- Data backup and recovery practices;
- Device and account security measures;
- Internal processes for handling client information;
- Reasonable administrative, technical and physical safeguards.
While we take reasonable steps to protect personal information, no method of transmission over the internet or electronic storage is completely secure. You provide personal information to us at your own risk.
12. Data Retention
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business records, complying with legal obligations, resolving disputes, enforcing agreements and managing our legitimate business interests.
The length of time we retain information may depend on the nature of the information, the project or relationship, legal requirements, accounting requirements, operational needs and whether the information is required for future reference.
When personal information is no longer required, we will take reasonable steps to securely destroy, delete or de-identify it, unless we are required or authorised by law to retain it.
13. Accessing and Correcting Your Personal Information
You may request access to personal information we hold about you.
You may also ask us to correct personal information if you believe it is inaccurate, out of date, incomplete, irrelevant or misleading.
To request access or correction, please contact us at hello@spaceystudios.com.au.
We may need to verify your identity before providing access or making corrections. In some circumstances, we may refuse access or correction where permitted by the Privacy Act or other applicable law.
If we refuse a request, we will provide reasons where required by law.
14. Anonymity and Pseudonymity
Where practical, you may choose not to identify yourself or to use a pseudonym when dealing with us.
However, in many cases we will need your personal information to respond to enquiries, provide services, prepare proposals, issue invoices, manage projects, provide support, comply with legal obligations or otherwise operate our business.
If you do not provide requested personal information, we may be unable to provide some or all of our services to you.
15. Notifiable Data Breaches
If we become aware of a data breach involving personal information, we will take reasonable steps to assess and respond to the breach.
Where required by the Notifiable Data Breaches scheme under the Privacy Act, we will notify affected individuals and the Office of the Australian Information Commissioner if the breach is likely to result in serious harm and remedial action has not prevented that risk.
16. Automated Decision-Making
We do not currently use personal information to make solely automated decisions that could reasonably be expected to significantly affect your rights or interests.
We may use automation tools to support ordinary business processes, such as email marketing segmentation, analytics, form routing, project administration, customer relationship management or advertising optimisation. These tools do not replace human decision-making for material client or service decisions.
If our use of automated decision-making changes in a way that is required to be disclosed under privacy law, we will update this Privacy Policy accordingly.
17. Complaints and Privacy Enquiries
If you have any questions about this Privacy Policy or wish to make a privacy-related complaint, please contact us using the details below:
Ben Roberts
Director
Spacey Studios
Level 2, 65 Dover Street
Cremorne VIC 3121
Australia
Email: hello@spaceystudios.com.au
Phone: +61 3 8658 7386
Please include your name, contact details and a clear description of your enquiry or complaint.
We take privacy complaints seriously and will respond within a reasonable period after receiving your complaint.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, website, systems, legal obligations or privacy practices.
The updated version will be published on our website with the “Last Updated” date changed accordingly.
Your continued use of our website or services after an updated Privacy Policy is published means you accept the updated Privacy Policy.
19. Governing Law
This Privacy Policy is governed by the laws of Victoria, Australia.
Any privacy-related disputes or concerns will be handled in accordance with applicable Australian privacy laws and, where relevant, the jurisdiction of the courts and regulatory bodies of Australia.
Approved By:
Ben Roberts
Director
Spacey Studios