If you’re looking for quick answers about our studio, services, or process, you’ll find a collection of our most commonly asked questions below. If there’s anything else you’d like to know, please feel free to reach out — our team is always here to help.
We primarily work with businesses across Melbourne, Victoria and wider Australia, but we’re open to working with clients internationally where the project is the right fit.
If you’re based outside Australia, please get in touch and we’ll discuss your needs, timelines and how we can best support your project remotely.
Yes, we do. We love building long-term relationships with clients who need ongoing creative, branding, website or digital design support.
Depending on your needs, we can support you through project-based work, ongoing retainers or flexible hourly arrangements. Please contact us to discuss the best approach for your business.
To start a new project, simply get in touch or book a discovery call with our team.
We’ll begin by learning more about your business, goals, timeline and project requirements. From there, we can prepare a tailored quote or proposal outlining the recommended scope, investment and next steps. Once approved, we’ll confirm the project plan and get started.
Every project is different, so we don’t use a one-size-fits-all price list. Pricing depends on the scope, deliverables, complexity, timeline and level of strategic support required.
To get a better sense of what you need, please explore our services or contact us to discuss your project. We’ll then provide a tailored quote or proposal based on your requirements.
Our payment structure depends on the type and size of the project.
For fixed-scope projects, we typically work with an upfront deposit and milestone payments throughout the project. For ongoing creative support, we may recommend a monthly retainer or hourly structure, depending on your needs.
The payment structure will be clearly outlined and agreed upon before the project begins, so you’ll know what to expect from the start. Please contact us if you’d like to discuss a new project.
We work with a range of businesses, from growing startups and small businesses through to established organisations and internal marketing teams.
Our experience spans industries including education, ecommerce and retail, construction and trades, professional services, healthcare and wellness, food and beverage, not-for-profit organisations and more.
We’re best suited to clients who value thoughtful design, clear communication, collaboration and high-quality outcomes. You can explore our projects to see examples of our work.
We accept several standard business payment methods, including EFT, BPAY, credit and debit card payments, and supported mobile payment options such as Apple Pay and Google Pay.
Some payment methods, excluding EFT, may include processing fees through our invoicing system. For ongoing retainers or recurring services, we may also offer automated card payments where appropriate.
We offer a wide range of creative, brand and digital services for businesses, including:
You can explore all of our services on the Services page.
We build websites across several platforms, depending on the needs of the project. Our most common website platforms include:
We recommend the platform based on your goals, content needs, ecommerce requirements, internal team capabilities and long-term plans. We can also discuss more tailored or custom solutions where required.
To learn more about our website capabilities, explore our Website Development or eCommerce Development services. You can also learn more about our commonly used Systems and Solutions here.
Project timelines vary depending on the scope, complexity, content requirements and feedback process.
Smaller design tasks may only take a few days, while larger branding or website projects can take several weeks or months. During the discovery and proposal stage, we’ll outline an estimated timeline so you have a clear understanding of what to expect before the project begins.
Yes. We offer website hosting, maintenance and ongoing support for businesses that want help keeping their website secure, up to date and running smoothly.
This may include hosting setup, plugin or platform updates, technical support, minor content updates, performance checks and general website care. You can learn more on our Website Hosting & Support page.
Yes. Not every project requires a full rebrand.
If you already have an established brand, we can work within your existing identity to create websites, marketing collateral, digital assets, packaging, templates or other design materials that feel consistent and professional.
If your current brand needs refinement, we can also recommend improvements as part of the project.
We don’t currently offer dedicated copywriting, SEO or photography services in-house, but we regularly collaborate with trusted specialists where these services are needed.
Depending on the project, we can either work alongside your existing providers or recommend suitable creative partners to support the broader outcome.
No. While we have experience across industries such as education, ecommerce, construction, professional services, healthcare, hospitality and not-for-profit organisations, we don’t limit ourselves to one specific niche.
We’re most interested in working with businesses that value design, collaboration, clear communication and high-quality outcomes. You can explore some of the industries we commonly support on our Industries page.
Once you submit an enquiry, we’ll review your message and get back to you as soon as possible.
If the project seems like a good fit, we’ll usually organise a discovery call to learn more about your goals, requirements, timeline and budget. From there, we can prepare a tailored quote or proposal outlining the recommended scope, investment and next steps.
Can’t find the answer you’re looking for? Get in touch, we’re here to help.